SHIPPING METHOD, RETURN AND REFUND
We only ship with insured express courier. The insurance is included in the shipping costs and covers the entire value of the work. You are 100% guaranteed from theft or damage that may occurre during shipping. Before accepting the package, make sure it is intact and not wet. We recommend accepting with reserve.
Shipping costs and delivery time
Shipping costs are charged to the customer and are indicated separately on the order form and on the invoice, unless otherwise indicated. Orders shipped outside the European Union may be subject to import duties. Mirabili pays duties in advance for all orders shipped to the United States and Canada, so these customers are not subject to additional fees. Orders shipped outside the EU, the United States or Canada may be subject to import taxes. The purchased products will be delivered on working days by a selected courier (therefore excluding Saturdays, Sundays and local or national holidays) by the deadline indicated during check out.
What to do if the work arrives damaged
When the courier delivers the artwork to you, you must first make sure that the package is not broken or wet. However, we recommend accepting with reserve. If, once the package has been opened, the work should be damaged, you must contact us within 24 hours from the delivery date, sending us photos that clearly show the damage.
If the artwork is not as expected and intends to return it, it can do so within 10 days from the delivery date. By sending an email to firstname.lastname@example.org or by calling us on 0573 790066. The Return Authorization Form will be sent to you by email, without which your return will not be accepted and will be sent back. Then, he will have to carefully pack the work and send it to the address:
MIRABILI Art of living
Via Corticella 5/7/9
51039, Quarrata (PT), Italy
Shipping costs and risks are charged to the customer. After the return has arrived at our warehouse, it will be refunded within 10 days of receiving the artwork.